FREQUENTLY ASKED QUESTIONS

 

Where and when is Yurt City on?

Yurt City is located in People’s Castle, Charleville Demesne, Tullamore, Co. Offaly. The festival will take place on Saturday 17th August 2019.


How much are the tickets and where can I purchase them? 

Please check the tickets section for the various ticket options available for the festival. You can purchase all tickets on this site.


Can I buy tickets at the gate?

Yes, provided the festival does not sell out. It’s safer to buy your tickets in advance as tickets at the gate are not guaranteed to be available.


If I have a day ticket can I camp?

You must ensure you have purchased a festival pass WITH CAMPING to camp. If you have only purchased a day festival pass, then you are not permitted to camp.


When does the festival open/close? 

The festival site opens Saturday 17th August at 12pm. The festival site will close on Sunday 18th August at 12PM. You are only permitted to stay onsite until Sunday 18th at 12pm if you have a weekend camping ticket.


What are the ticketing opening hours?

12PM to 8PM on Saturday 17th August 2019.


There is a problem with my festival ticket: I have not received it yet, I lost my ticket etc. What can I do?

Please contact our ticketing partner, details are on our ticketing page.


Is there food available at the festival? 

There will be a full range of food and beverages on offer throughout the festival that will cater for an array of tastes.


Can I bring/cook my own food?

You can bring your own food to the festival provided that is precooked/pre-packaged. You are NOT permitted to cook onsite or bring any BBQ or Gas cookers.


Can I bring alcohol to the festival? 

No. Any alcohol brought on site will be confiscated. We will have reasonable pricing in all bars on site and also an off licence where you can purchase alcohol.


Is there a bar onsite? When does it open/close? 

Fully stocked bars will be open from 12PM-10PM. The bars will be reasonably priced & cans can be bought from our off licence.


Can I bring glass containers? 

No glass containers are allowed onsite.


Can I bring my pet to the festival?

No pets are allowed. Guide dogs are the only exception.


Can I bring a BBQ or gas canisters for a gas cooker? 

No, BBQ’s and Gas cookers/canisters are not permitted onsite.


Can I bring a gazebo?

 No. Gazebos are not permitted onsite.


What are the camping options available?

We have general camping and boutique camping. Please check the camping info section for more details on each campsite.


Can I pitch my tent beside my car?

No, you are not permitted to camp in the carpark.     


What is Boutique camping, and how can I book?

Boutique Camping is a campsite with pre-pitched 4m and 5m bell tents with fitted groundsheets and carpeted interiors. While staying in Boutique camping you have access to separate toilets for boutique campers use only, a communal chill out area for you to hang out with your mates. To book you need to purchase 1x boutique camping ticket per tent. Each person staying in the tent will then need a weekend camping festival ticket. Once you have purchased both tickets, you need to e-mail office@yurtcity.ie to confirm your tent size and book any extras you require. Deposits will be returned after festival provided the tent is left in good condition. Please note there is no refund in case of customer no-show. For more information please see the Boutique Camping section on the website.


What extras are available to book with Boutique Camping?

You can rent air beds, real mattresses and bedding. Please contact office@yurtcity.ie once you have purchased your tickets to book any extras you require.


Can I park at the festival?

Yes, we have a car park for festival goers.  It’s free & 24 hour security will be provided. Parking is available for the day is offered on a first-come, first served basis. Please take care while travelling through the car park; Yurt City does not accept any responsibility for damage caused to vehicles. Yurt City may change the location of the car park area without any notice; any changes will be communicated through the festival website.


What do I do if I lose something at the festival? 

You should check “Lost & Found” when you are onsite. If you don’t realise until after the festival please email us at office@yurtcity.ie. We will hold these for a maximum of three days after the event; please check with Tullamore Gardai station after this time.


What do I need to bring with me to the festival?

Ticket / ID / Tent / Sleeping bag / Pillow / Air mattress / Torch / Extra toilet paper / Towel / Insect repellent / Gloves / Sun screen / Hand sanitizer / Money / Toiletries (face wipes, toothbrush, toothpaste, condoms) / Clothes


What can I NOT bring with me to the festival? 

Glass containers, knifes, weapons, drugs or drug paraphernalia, pets/animals, helium, party balloons, tanks of compressed air, drones/remote control aircraft/toys, fireworks or explosives.


What services are available at the festival?

Free drinking water points, real flushing toilets and portoloos, and a first aid tent.


Is there an ATM on site?

No, there is no ATM on site. The closest ATM is Tullamore Town which is a short walk from the festival. It is advised that you come prepared before the festival.


Do you have a dedicated accessible camping and car park? 

Accessible camping is located in the general campsite. Accessible parking is located in the general car park, but at the closest point to the festival. Please contact us on office@yurtcity.ie for any accessibility queries. Please note that the main arena is in an open field north of the castle and that surfaces may be uneven throughout the festival.

Yurt City’s disabled ticket policy is such that disabled tickets are sold at full price; complimentary carer tickets are not provided when disabled tickets are purchased.